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Frequently asked questions
01
Where is Lola based?
Lola is headquartered in New York City, with a technical team in Cambridge, Massachusetts.
02
Will I get a confirmation notification?
Yes. You get a confirmation email for every booking, and the booking appears in your itinerary.
03
Can I change or cancel a booking?
The hotel, restaurant or provider sets the terms for each booking, and Lola shows you those terms before you book. Ask Lola and Lola helps you make the change.
04
Can I get a refund?
Refunds follow the terms of the booking you made, and Lola shows you those terms before you book. Ask Lola and Lola helps you put the request through.
05
Can I see, correct or delete what Lola knows about me?
Yes. Write to support@lola.com for a copy of what you have given Lola, to correct your profile or to delete your account. You can also change the assumptions Lola has made about your preferences, opt out of having your private chats used to train Lola's models, and disconnect Gmail or Google Calendar through your profile or your Google account settings.
06
Does Lola handle visas, passports or travel insurance?
Lola covers where you stay, where you eat and what you do. Travel documents and insurance you arrange yourself.