Frequently asked
questions

Lola is an AI assistant for experiences — from restaurants, concerts, and sporting events to hotels, flights, and activities. Tell Lola what you’re looking for in your own words, and Lola comes back with options chosen for you, live prices and availability, and help booking what you choose.

Create a free Lola account to start planning.

Yes. Give your name, email, and a few details to help Lola make personalized recommendations.

Yes. Lola Member is free and gives you conversational discovery, planning, and booking — with real-time availability, pricing verified by us and/or our partners, and recommendations that get more useful the more you use Lola.

Yes. Members who want more benefits can upgrade to Lola VIP for $25 per month with a 12-month commitment.

No, featured placements and advertising play no part in what Lola shows you. Lola has no ads and recommends what fits the member.

Lola starts with what you asked for and what you have shared about how you like to travel, eat, and spend your time. Lola shows options from several sources with their prices next to each other and explains why something came up, so you can compare and choose. Lola provides objective results based on recommendations that are right for you and your desired trip experience, not sponsored results.

Ask Lola for a hotel in Paris, a table tonight, something to do this weekend, or help shaping a whole trip. Lola reads the request, draws on what you have chosen to share, and comes back with options you can compare and book. You approve every booking.

Both. Lola helps you find options, check current pricing and availability, and make bookings. Some bookings can be completed in Lola; others take you to a partner’s site. You approve each booking before it is made.

You can organize your travel and experiences in a Lola plan and share it with others. Bookings made outside Lola may need to be added separately.

English for now. More languages will arrive in 2027.

Yes. Lola runs in your browser on a laptop or a phone.

Not yet. It’s coming in 2027.

Yes, you can book hotels, flights, restaurants, and activities one at a time or all together as part of a plan. There are some restaurants and activities that you may need to book separately from Lola. Lola will advise you.

Yes. Name the event, and Lola builds the rest of the trip around it, including where to stay and where to eat.

Yes. Lola covers destinations worldwide and can plan across cities, countries, and continents.

Yes. Lola works from live availability, so you can plan months out, the same week, or for tonight.

Yes. Tell Lola your budget, the neighborhood, the kind of room, the kind of table, or something else that matters — Lola narrows it down to what fits.

Destinations worldwide.

Yes. Lola shows live pricing and availability. Prices move, so what you see is current at that moment.

Yes. After a successful booking, you’ll receive a confirmation email from Lola or the provider you booked with. Bookings made through Lola will also appear in your itinerary.

The hotel, airline, restaurant, or provider sets the terms for each booking, and Lola shows you those terms before you book. You can ask Lola to help you make the change.

Refunds follow the terms of the booking you made, and Lola shows you those terms before you book. You can ask Lola to help you put the request through.

Lola only covers where you stay, where you eat, and what you do. You arrange travel documents and insurance yourself.

Lola remembers what you share, so the next recommendation is closer to what you want. Lola’s privacy notice explains what personal information is collected, how it is used, who we may share it with, and the choices you have.

Yes. You can directly edit your Lola profile. You can also write to support@lola.com for a copy of what you have given Lola, to correct your profile, or to delete your account. You can also change the assumptions Lola has made about your preferences, opt out of having your private chats used to train Lola’s models, and disconnect Gmail or Google Calendar through your profile or your Google account settings.

Lola was founded by Steve Hafner and Paul English, who co-founded KAYAK. Backed by a $100M investment by Booking Holdings (NASDAQ: BKNG), Lola is open to everyone with free and paid memberships.*

*Intention to invest subject to continued advancement of the product and market conditions.

Lola is headquartered in New York City.

Write to press@lola.com.