Overview

Welcome to Lola.

Please read this Privacy Policy carefully before using Lola’s services.

By accessing or using our app, website, mobile features, communications, social media accounts, or any other interaction with Lola’s services (collectively, “Our App”), you agree to this Privacy Policy and our Terms & Conditions.

Definitions

“Lola,” “we,” “us,” or “our” refers to Lola Agent, LLC.

“Member,” “you,” or “your” refers to any person who accesses or uses Our App, whether or not they create an account.

“Service Providers” are third parties offering travel and related services, such as hotels, rental cars, flights, restaurants, events, and activities.

Information We Collect

We collect information you provide directly, information generated when you use Our App, and information we receive from third parties.

This may include:

• Account details

• Contact information

• Booking and reservation details

• Preferences

• Payment information

• Device information

• Location information

• Member content

• Communications with us

Sensitive Personal Information

Some information you provide may be considered sensitive under certain laws, including:

• Passport information

• Precise location information

• Accessibility requests

• Dietary restrictions

• Other information necessary to complete bookings or reservations

How We Use Information

We use personal information to:

• Provide and personalize Our App

• Improve services and security

• Facilitate bookings and reservations

• Deliver recommendations

• Provide customer support

• Prevent fraud

• Comply with legal obligations

• Support AI-powered features

AI & Personalization

Some Lola features may use artificial intelligence, machine learning, automation, or generative AI to provide:

• Recommendations

• Planning assistance

• Personalization

• Service improvements

AI-generated content may occasionally be inaccurate or incomplete. You should verify important information directly with the relevant Service Provider.

How We Share Information

We may share information with:

• Service Providers

• Payment processors

• Vendors

• Advertising and analytics partners

• Business partners

• Corporate affiliates

• Legal authorities when required

• Others at your direction or with your consent

Cookies & Similar Technologies

We use cookies, pixels, device IDs, local storage, and similar technologies to:

• Operate Our App

• Remember preferences

• Analyze usage

• Personalize experiences

• Support advertising

• Improve security

Your Choices and Rights

Depending on where you live, you may have rights to:

• Access personal information

• Correct information

• Delete information

• Restrict processing

• Port data

• Object to certain uses

You may also opt out of certain:

• Marketing communications

• Cookie practices

• Advertising practices

• Location tracking

• Data-sharing activities

International Transfers

Because we operate globally and use global service providers, your information may be transferred to or accessed from countries outside your home country.

We use safeguards required by applicable law.

Children

Our App is not intended for children under 16, and we do not knowingly collect personal information from children under 16.

Changes to This Policy

We may update this Privacy Policy at any time by posting a revised version in Our App.

Your continued use of the platform after changes are posted means you accept the updated Policy.

Contact Information

Lola Agent, LLC1521 Concord Pike, Suite 21Wilmington, DE 19803USA