At Lola, we greatly value privacy. Privacy lies at the heart of our approach to designing and crafting the services and products you cherish, ensuring your complete confidence in them and enabling you to focus on forging meaningful connections.
We deeply value the trust you place in us when entrusting us with your information, and we carry this responsibility with utmost seriousness.
Our dedication to safeguarding your privacy permeates every facet of our product and service development. We engage experts spanning various domains, including law, security, engineering, and product design, to ensure that our decisions consistently prioritize and respect your privacy.
Transparency is another cornerstone of our commitment. Understanding that convoluted language and inadequate information often plague privacy policies, we take the opposite route: we strive to present our Privacy Policy and related documents in clear, straightforward language. We genuinely want you to read and comprehend our policies, thereby grasping our privacy practices fully.
Furthermore, we have dedicated teams solely devoted to fortifying the security of your data. We continuously update our security protocols and invest in robust security measures to bolster the protection of your information.
If you require more information or have any questions about our privacy policy, please feel free to contact us by email at hello@lola.com. We consider the privacy of our visitors to be extremely important. This privacy policy document describes in detail the types of personal information collected and recorded by us and how we use it.
Privacy Policy
Welcome to Lola’s Privacy Policy. Thanks for reading it!
We value the trust you place in us when sharing your information and are committed to maintaining that trust unwaveringly. Our commitment begins by ensuring that you have a clear understanding of the data we gather, the reasons behind its collection, its usage, and your options concerning your information. This Policy elucidates our privacy practices in straightforward terms, minimizing the use of legal and technical terminology.
Where This Privacy Policy Applies
This Privacy Policy pertains to the websites, applications, events, and various other services associated with our Lola brand. To simplify matters, we collectively refer to all these offerings as "services" within the confines of this Privacy Policy. To provide utmost clarity, we have included links to this Privacy Policy on all relevant services.
It's worth noting that certain services may necessitate their distinct privacy policies. In such cases, the privacy policy specific to that service takes precedence over this Privacy Policy.
Undoubtedly, facilitating the creation of meaningful connections necessitates some insight into your preferences and basic profile information. This includes details like your name and the qualities of individuals you're interested in meeting. Additionally, we gather data regarding your interaction with our services, such as access logs. Furthermore, we may obtain information from third parties, particularly when you access our services via your social media account or when you incorporate information from your social media profile to enhance your own.
For a more comprehensive overview of the information you provide to us, please continue reading below.
You choose to give us certain information when using our services. This includes:
When you utilize our services, it generates data related to your activities on our platforms. This data encompasses various aspects, including:
Usage Patterns: This includes details like when you logged in, the features you've engaged with, actions you've taken, information displayed to you, the webpages that referred you, and advertisements with which you've interacted.
Interactions with Users: We also collect data about your interactions with other users on our platform. This encompasses users you've connected with, interacted with, and instances when you've matched with someone and exchanged messages.
Furthermore, we gather information about the device(s) you use to access our services. This includes both hardware and software-related details, such as:
Device Information: This includes your IP address, device ID and type, app settings and characteristics, instances of app crashes, advertising IDs (which are randomly generated numbers that can be reset in your device settings and, in some cases, disabled entirely), and identifiers linked to cookies or other technologies that may uniquely identify your device or browser.
Text message and email communications
We use text messaging to communicate with you about your service. Normal messaging rates apply and the frequency of messages may vary. Mobile Carriers are not liable for delayed or undelivered messages.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Opt-out of text message communications
You may opt-out of text messaging at any time by replying to any message with STOP contacting us at hello@lola.com. This will end the communications from that particular phone number. You may continue to receive service-related and other non-marketing text messages from other phone numbers managed by Lola, and you may opt out of those in a similar fashion.
Opt-out of marketing communications.
You may opt-out of marketing-related emails by following the opt-out or unsubscribe instructions at the bottom of the email, or by contacting us at hello@lola.com. You may continue to receive service-related and other non-marketing emails.
Information generated or automatically collected when you use our services
When you use our services, this generates technical data about which features you’ve used, how you’ve used them and the devices you use to access our services. See below for more details.
Usage Information
Using the services generates data about your activity on our services, for instance how you use them (e.g., when you logged in, features you’ve been using, actions taken, information shown to you, referring webpages address and ads that you interacted with) and your interactions with other users (e.g., users you connect and interact with, and when you matched and exchanged messages with them).
Device Information
We collect information from and about the device(s) you use to access our services, including hardware and software information such as IP address, device ID and type, apps settings and characteristics, app crashes, advertising IDs (which are randomly generated numbers that you can reset by going into your device’ settings and, in some cases, disable entirely), and identifiers associated with cookies or other technologies that may uniquely identify a device or browser.
Log Files
Like many other Web sites, we make use of log files. These files merely log visits to the site - usually a standard procedure for hosting companies and a part of hosting services's analytics. The information inside the log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date/time stamp, referring/exit pages, and possibly the number of clicks. This information is used to analyze trends, administer the site, track movement around the site, and gather demographic information. IP addresses, and other such information are not linked to any information that is personally identifiable.
Web Beacons
We use cookies to store information about visitors' preferences, to record user-specific information on which pages the site visitor accesses or visits, and to personalize or customize our web page content based upon visitors' browser type or other information that the visitor sends via their browser.
Personal Data Collection
Undoubtedly, facilitating the creation of meaningful connections necessitates some insight into your preferences and basic profile information. This includes details like your name and the qualities of individuals you're interested in meeting. Additionally, we gather data regarding your interaction with our services, such as access logs. Furthermore, we may obtain information from third parties, particularly when you access our services via your social media account or when you incorporate information from your social media profile to enhance your own.
We may collect and store the following personal information related to your profile, which you voluntarily give us during sign-up or continued use of the app:
Name
Date of birth
Phone number
Gender
Current location
Country
Dating preferences
Profile photos
Profile information
Liveness images and video
For a more comprehensive overview of the information you provide to us, please continue reading below.
When you utilize our services, it generates data related to your activities on our platforms. This data encompasses various aspects, including:
Usage Patterns: This includes details like when you logged in, the features you've engaged with, actions you've taken, information displayed to you, the webpages that referred you, and advertisements with which you've interacted.
Interactions with Users: We also collect data about your interactions with other users on our platform. This encompasses users you've connected with, interacted with, and instances when you've matched with someone and exchanged messages.
Furthermore, we gather information about the device(s) you use to access our services. This includes both hardware and software-related details, such as:
Device Information: This includes your IP address, device ID and type, app settings and characteristics, instances of app crashes, advertising IDs (which are randomly generated numbers that can be reset in your device settings and, in some cases, disabled entirely), and identifiers linked to cookies or other technologies that may uniquely identify your device or browser.
Information generated or automatically collected when you use our services
When you use our services, this generates technical data about which features you’ve used, how you’ve used them and the devices you use to access our services. See below for more details.
Usage Information
Using the services generates data about your activity on our services, for instance how you use them (e.g., when you logged in, features you’ve been using, actions taken, information shown to you, referring webpages address and ads that you interacted with) and your interactions with other users (e.g., users you connect and interact with, and when you matched and exchanged messages with them).Device Information
We collect information from and about the device(s) you use to access our services, including hardware and software information such as IP address, device ID and type, apps settings and characteristics, app crashes, advertising IDs (which are randomly generated numbers that you can reset by going into your device’ settings and, in some cases, disable entirely), and identifiers associated with cookies or other technologies that may uniquely identify a device or browser.
We utilize, and may permit others to employ, cookies and similar technologies like web beacons, pixels, and SDKs. These technologies are used to recognize you and/or your device(s). For a deeper understanding of why we employ these technologies and how you can exert better control over their usage, you can consult our Cookie Policy.
It's worth noting that certain web browsers, including Safari, Internet Explorer, Firefox, and Chrome, come equipped with a "Do Not Track" (DNT) feature. This feature signals to a website that a user does not wish to have their online activities tracked. If a website that acknowledges a DNT signal receives such a signal, the browser can restrict that website from collecting specific information about the user's browsing activities. However, it's important to note that not all browsers offer a DNT option, and DNT signals are not yet standardized. Consequently, many businesses, including Lola, presently do not respond to DNT signals.
Use of your information
Our utilization of your information serves several key purposes:
A. To administer your account and provide our services to you:
Creating and managing your account.
Offering customer support and addressing your requests.
Communicating with you about our services.
Personalizing pricing, providing discounts and promotions, and facilitating your transactions.
Administering sweepstakes and contests.
B. To help you connect with other users:
Recommending you to other users and vice versa.
Displaying user profiles to others. By publishing information to your profile, this information is made public and can be shared individuals on and off of the Lola app (users and non users).
Enabling users to search for and establish connections with others.
C. To provide offers and conduct advertising and marketing campaigns:
Executing and measuring the effectiveness of advertising campaigns within our services and outside our platform.
Communicating with you about products or services that we believe might interest you.
D. To enhance our services and create new ones:
Conducting focus groups, market studies, and surveys.
Analyzing interactions with our customer care teams to enhance the quality of our service.
Understanding typical user behaviors to improve our services (for instance, adjusting the appearance or functionality of a feature based on user feedback).
Developing new features and services in response to user requests.
E. To prevent, detect, and combat fraud and other illegal or unauthorized activities:
Identifying and addressing ongoing, suspected, or alleged violations of our Terms of Use, including reviewing reports and interactions among members.
Enhancing our understanding of and strategies against violations of our Terms of Use.
Retaining data associated with Terms of Use violations to address and prevent future occurrences.
Enforcing our rights, such as those outlined in our Terms of Use.
Communicating with individuals who submit reports, detailing the actions taken in response to their submissions.
F. To ensure legal compliance:
Complying with legal obligations.
Assisting law enforcement agencies when necessary.
In order to process your information in accordance with this Privacy Policy, we rely on the following legal bases:
Provide our service to you: We process your information for the purposes mentioned in sections A and B above to fulfill the contract that exists between you and us. For example, as you use our service to establish meaningful connections, we use your information to manage your account, make your profile visible to other users, recommend potential matches, and deliver both our free and paid features to you and other users.
Legitimate interests: We process your information for purposes outlined in sections C, D, and E above based on our legitimate interests. For instance, we analyze user behavior on our platform to continually enhance our services, provide you with offers we believe may be of interest, maintain user safety, and enforce our rights. These actions are driven by our legitimate interest in delivering a valuable and secure service.
Compliance with applicable laws and regulations: We process your information for the purpose specified in section F above when necessary to comply with applicable laws and regulations and to demonstrate our adherence to them. For example, we retain traffic data and transaction data to meet our accounting, tax, and statutory data retention obligations. This also allows us to respond to valid access requests from law enforcement. Additionally, we retain data that confirms user consents and any decisions made to opt-out of specific features or processing.
Consent: If you choose to provide us with information that may be considered "special" or "sensitive" in certain jurisdictions, such as details about your sexual orientation, you are providing your consent for us to process that information as outlined in this Privacy Policy. Occasionally, we may request your consent to collect specific information, like your precise geolocation or the use of your information for particular purposes. In some cases, you can withdraw your consent by adjusting your settings (e.g., concerning the collection of precise geolocation) or by deleting your content (e.g., if you've entered "special" or "sensitive" information in your profile). You have the option to withdraw your consent at any time by reaching out to us using the contact information provided at the end of this Privacy Policy.
How long we retain your information
We retain your personal information only for the duration necessary for legitimate business purposes, as outlined in Section 4 of this Privacy Policy, and in accordance with applicable laws. If you choose to discontinue using our services, you can close your account, and your profile will no longer be visible to other users. It's important to note that we automatically close accounts that have been inactive for two years. Upon account closure, we proceed to delete your personal information, as detailed below:
Safety Retention Window: To ensure the safety and security of our users, we institute a safety retention period of three months following the closure of your account. During this time, we retain your information in case it becomes necessary to investigate unlawful or harmful activities. The retention of data during this safety retention window is based on our legitimate interest, as well as the interest of potential third-party victims.
Post-Safety Retention Period: Once the safety retention window concludes, we delete your data and retain only limited information for specific purposes, as specified below:
a) Legal Data Retention Obligations: We maintain limited data to adhere to legal data retention obligations. This includes retaining transaction data for ten years to comply with tax and accounting requirements, as well as retaining "traffic data" or logs for one year to meet legal data retention obligations. Additionally, we keep records of user consents for five years to demonstrate our compliance with applicable laws.
b) Legitimate Interest: We retain limited information based on our legitimate interests. This encompasses customer care records and related data, imprecise location information from downloads or purchases to support customer care decisions, the enforcement of our rights, and our ability to defend ourselves in the event of a claim. We also keep profile data in anticipation of potential litigation, for the establishment, exercise, or defense of legal claims, and data necessary to prevent individuals who have been banned or those found to be under the age of 18 from creating new accounts. This retention is maintained for as long as necessary to ensure the safety and vital interests of our users.
c) Outstanding or Potential Issues: We retain information based on our legitimate interests in cases of outstanding or potential issues, claims, or disputes that require us to keep data. This might include scenarios where we receive valid legal subpoenas or requests to preserve data, which we would need to retain to fulfill our legal obligations, or if the data is necessary for legal proceedings.
We prioritize the responsible and lawful management of your data to safeguard your privacy and adhere to regulatory requirements.
Personal Data Deletion
All data associated with your account can be deleted in one of two ways:
The easiest way to delete all data associated with your account is by deleting your account. This will remove any content and information uploaded to Lola's servers by you and your account.
Alternatively, you can send a request for data deletion to hello@lola.com. In your email, please make the subject “Delete Data Request” and include the number associated with your account. We will respond with next steps to verify you as the creator of that account before manually removing any content and information uploaded to Lola's servers by you and your account.
Deleting Account
You can permanently delete your account from Lola’s servers by navigating to the profile tab, then settings where you will see a “delete account” option. This will remove your access to that account and wipe any content generated by that account from our server, user facing app, and web page.
No children allowed
Our services are exclusively intended for individuals who are 18 years of age or older. We do not grant access to individuals under the age of 18 on our platform. If you come across a user whom you suspect is under the age of 18, we encourage you to utilize the reporting mechanism provided within the service to notify us of the situation.
Objectionable Content
Objectionable Content Our company values a safe and respectful online community for all users. To maintain this environment, we have established guidelines for acceptable user-generated content and may remove any content that violates these guidelines.
Definition of Objectionable Content:
Hate speech or discrimination based on race, ethnicity, religion, gender, sexual orientation, or disability.
Threats of violence or harm to individuals or groups
Graphic or explicit images or videos
Spam or excessive advertising Illegal or unethical activity
Monitoring and Removal of Objectionable Content:
Our company may use automated tools to detect and remove objectionable content. However, we also rely on our users to report any violations of our guidelines. If you encounter any content that you believe to be objectionable, please report it to us by flagging or emailing hello@lola.com.
Consequences of Violating Objectionable Content Guidelines:
Users who violate our objectionable content guidelines may have their accounts suspended or terminated. Additionally, we may report any illegal or unethical activity to the appropriate authorities. We reserve the right to remove any content, without prior notice, that we determine to be in violation of our guidelines.
Ads
There are no ads on our site, but ads might be incorporated at some point in the future. This policy will be updated accordingly, and user's notified, in advance of any change to the current policy.
Children's Information
We believe it is important to provide added protection for children online. We encourage parents and guardians to spend time online with their children to observe, participate in and/or monitor and guide their online activity. We do not knowingly collect any personally identifiable information from children under the age of 18. If a parent or guardian believes that we have in our database the personally-identifiable information of a child under the age of 18, please contact us immediately (using the contact in the first paragraph) and we will use our best efforts to promptly remove such information from our records.
Contacts
At Lola, we take the privacy of our users seriously. In relation to the sharing of contacts, we want to assure our users that we do not store any contact information on our servers. We also do not share any contacts with any third parties.The only use of contact information is to determine which of a user's contacts are already using the app, and to allow the user to invite their friends to join the app. By using the contact sharing feature, users are giving their explicit consent for us to access and use their contact information for these limited purposes.
Online Privacy Policy Only
This privacy policy applies only to our online activities and is valid for visitors to our domain and users of our apps. This policy does not apply to any information collected offline or via channels other than this domain and associated apps.
Consent
By using our domain, you hereby consent to our privacy policy and agree to its terms.
Update
This Privacy Policy was last updated on August 10th, 2023.
Should we update, amend or make any changes to our privacy policy, those changes will be posted here.
Our Privacy Policy was created with the help of the Privacy Policy Online.