Lola Agent LLC (“Lola”, “we”, “us” or “our”) is a discovery, recommendation, reservation and booking platform primarily for travel, restaurants, experiences and activities.  Lola has members, not standard users. Because you must log in to use Lola, we can tailor your experience, offer private discounts, and take care of your travel planning seamlessly.  Lola is a subsidiary of Booking Holdings.
Please read this Privacy Policy carefully as it explains how we collect, use, process, and share your personal information. This Policy covers your use of Lola across our websites, mobile applications, AI assistants, messaging platform plug-ins, and voice/chat features (collectively, the “Service”).

Policy Overview

1. Information We Collect & Connect:  We collect info you give us, data from accounts you connect (like email and calendar), and automated data from your device and our sister travel brands

2. How We Use Your Information: Your data powers our chat recommendations, builds your personalized travel profile, runs our waitlist, and helps train our core AI features. 

3. How We Share Your Information: Data is shared with our Booking Holdings sister brands, service providers (e.g. airlines, hotels, travel agents, restaurants, experiences, activities, and related intermediaries), and trusted AI platforms under strict data privacy agreements 

4. Your Privacy Choices:  You are in control of Lola's AI memory. You can correct facts, adjust what the AI assumes about you, or opt out of private model training entirely.